Terms & Conditions
The Company and Scope of Business
Wood Matters purchases, imports and resells furniture to Switzerland based retailers and end customers via its own website www.woodmatters.ch.
Our Website
This website has been created to facilitate sales of the products in question. By using this website Customers agree:
• to provide true, complete and valid information
• not to post any material which may be vulgar, obscene, defamatory, racist or otherwise illegal or offensive
• not to post, transmit or otherwise disseminate any materials that infringe the proprietary rights of any third party including intellectual property rights and rights of privacy
Our Products
• Products available for purchase are those available at the time the Customer submits the order.
• Wood Matters reserves the right to modify its offer at any time, in particular by adding, modifying or deleting products.
• Products are presented as accurately as possible. A perfect representation of the products on the website cannot be guaranteed, in particular due to differences in the representation of colours and materials by web browsers and/or screens.
• Product delivered may slightly differ from that presented on the site. That is due to the fact that many products are entirely or partially handmade and therefore an identical creation cannot be assured.
• Prices of products are shown in Swiss francs. Prices include delivery costs, unless otherwise stated. Wood Matters reserves the right to change the price of the products at its own discretion. Applicable prices are those of the order confirmation.
Orders
• The Customer can place their order via website: www.woodmatters.ch. No other ways of placing an order are currently available.
• Wood Matters reserves the right to refuse an order for legitimate reasons, in particular where there is an unresolved dispute for previous order.
• Wood Matters will send an order confirmation by email as soon as possible. It lists main elements of the products (number of items, short description of the ordered products, method of delivery, etc.).
• The Customer agrees that the confirmation of the order will be considered as proof of the contractual relationship that has arisen with Wood Matters.
• If one or more ordered product(s) are not available, Wood Matters agrees to inform the Customer immediately by email.
Payments
• Wood Matters accepts payments executed via bank transfer and credit card (Stripe).
• Payment needs to be initiated up to 24 hours after the order confirmation (bank transfer) or during checkout (credit card).
• When purchasing on account, please transfer the invoice amount within 10 days from placing the order. The order confirmation contains the necessary bank details.
Delivery
Delivery occurs approximately 5 to 8 weeks after the order confirmation.
The shipment terms imply that delivery occurs as soon as the product is manufactured and available. The Customer will be first notified about the expected timeline and later on the exact moment of delivery. Only limited modification to the schedule is permitted. Short storage (up to 2 weeks) of manufactured products may be organized by Wood Matters if necessary.
Warranty and Returns
• The Customer has the right to cancel their order via email up to 24 hours after the order confirmation has been sent by Wood Matters.
• Generally, no returns are foreseen after the goods have been delivered to the Customer. Individual contact is a prerequisite to the individual case assessment.
• Generally, as per the Swiss Code of Obligations, the Customer has two years’ time to submit claim for defective goods.